Store Policy

Terms of agreement for Kewnique’s E-Design Services

1)      All E-design services are non-refundable.

2)      Product resourcing is limited to the USA.

Note:  All items specified are available through local or online retailers. We have no control over their stock and inventory or fluctuations in pricing. Therefore, items may be on back-order, discontinued, or increased in price by the time you order. You are responsible for finding suitable replacements.

3)      In the event that you have a space that is a combination-use room (i.e. living room/dining room combination), payment will be for two rooms.  

4)      Pre-construction rooms cannot be used.  

5)     For custom designs work will only start upon receipt of the Client Service Agreement, payment of fees, and Client Questionnaire.  If changes are made by the client after the design has begun, additional time and/or fees may be required and documented in writing.

6)      For custom E-designs product deliverables will be sent to the client within 14 business days (or another agreed upon timeline as stated in the Client Service Agreement) of the project start date for review, which begins only upon receipt of the Client Service Agreement, payment of fees, and Client Questionnaire.  For pre-designed packages product deliverables are available immediately for download after purchase.

7)     One design revision is included in every e-design package.  Additional revisions beyond those included are available at an additional cost to be agreed upon in writing between Kewnique and the client.

8)      The client agrees that all correspondence will occur through online communication except when otherwise scheduled.

9)      Unlimited follow-up questions (by email) are included in every e-design package for a period of 7 business days from the date the last revised e-design package is delivered.  The follow-up question time period can be extended by 7 business day increments at an additional cost to be agreed upon in writing between Kewnqiue and the client.

10)  E-Design is a virtual design service only. Recommendations made are purely suggestion.  If construction is planned, you are advised to consult and separately contract with a licensed contractor.  All renderings and floor plans by Kewnique are conceptual in nature and are intended to set forth design intent; they are not to be used for architectural or engineering purposes.

11)  Kewnique will not be held responsible for the means, methods or procedures of construction, fabrication, delivery, installation, assembly, or safety precautions in connection with the execution of the E-design package; for the acts or omissions of any contractor, subcontractor, supplier, or other person performing work related to the E-design package; or any failure of them to meet any schedules or completion dates.

12)  Kewnique cannot be held responsible for arranging repairs, replacement or freight claims for purchases made in conjunction with recommendations in the E-design project.

13)  Kewnique cannot guarantee the prices or long term availability of merchandise listed in a client’s product shopping list.

14)  Kewnique reserves the right to use your Design Board and/or other product deliverables in websites, blogs or other marketing efforts.

15)  AFFILIATE LINKS: Some of the product suggestions may contain affiliate links which means Kewnique may make a small commission if you purchase from the linked sites. This is at no additional cost to you.  

By paying Kewnique/Designer, you (Client) agree to these terms and conditions.

 

 

• Downloading a Digital Item

  • Immediately after you purchase your package, you will get a Thank You Page that has your order number and a download button to download your deliverables.

  • Click the download button

  • Go to your Download folder on your computer and find the zip file.  Note - You may receive a notification of the downloaded zip file that will be located at the top or bottom of your computer screen

  • Double click the zip file to extract all attachments

Note - You will also get a confirmation email with the invoice number and download button/link

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